Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our website, request a quote, contact us by phone or text, or communicate with us in any way.

Information You Provide

• Contact information — your name, phone number, email address, and property address when you submit a quote request or contact form
• Service information — details about your pool, equipment, and service history that you share with us
• Communications — messages, questions, and correspondence you send us via phone, text, email, or our website contact forms

Information Collected Automatically

• Usage data — pages visited, time spent on pages, links clicked, and how you navigate our website
• Device and browser information — browser type, operating system, IP address, and referring URL
• Location data — general geographic location derived from your IP address

We do not collect sensitive personal information such as social security numbers, financial account numbers, or payment card information through our website. Any payment processing is handled through secure third-party payment processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries and provide you with a quote
• To schedule, perform, and follow up on pool service visits
• To send digital service reports after each visit
• To communicate with you about your account, appointments, or service issues
• To improve our website and understand how visitors use it
• To send you information about our services, promotions, or pool care tips — only if you have opted in to receive such communications
• To comply with legal obligations and protect our rights

3. Information Sharing

Nearby Pool Service does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business — such as scheduling software, payment processors, email service providers, and website analytics tools. These providers are contractually obligated to use your information only to provide services to us and to maintain appropriate security.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event that Nearby Pool Service is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a change occurs.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how the site is used.

What Cookies We Use

• Essential cookies — necessary for the website to function correctly, including form submission and navigation
• Analytics cookies — help us understand how visitors interact with our site (we use Google Analytics for this purpose)
• Marketing cookies — used to track visitors across websites to enable relevant advertising (such as Meta Pixel for Facebook advertising)

Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, disabling essential cookies may affect how our website functions.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. You can manage Facebook advertising preferences through your Facebook ad settings.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include using secure forms for data collection and limiting access to personal information to employees and contractors who need it to perform their job functions.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

If you have reason to believe that your personal information has been compromised, please contact us immediately at (725) 210-7444.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access — you may request a copy of the personal information we hold about you
• Correction — you may request that we correct inaccurate or incomplete information
• Deletion — you may request that we delete your personal information, subject to certain legal obligations
• Opt-out of marketing — you may opt out of marketing communications at any time by replying STOP to any text message, clicking unsubscribe in any email, or contacting us directly
• Data portability — you may request a copy of your data in a commonly used format

Nevada Residents

Under Nevada law (NRS 603A), Nevada residents have the right to request that we not sell their personal information. As stated in this policy, we do not sell personal information. If you have questions about this, contact us at (725) 210-7444.

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party websites, including review platforms such as Google, Yelp, and Facebook, as well as industry resources and partner websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately and we will take steps to remove that information from our systems.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us: